What should you look for in choosing your payroll partner?
You should only select a provider once you are satisfied that they are competent and reliable, have longevity in business and will be around for your future.
Ask your provider how long they have been providing payroll services and if all of the relevant staff are suitably qualified to undertake the service they will provide. Also, ascertain the depth and scope of their expertise in related areas such as taxation or wealth management.
Make sure that your provider understands your business and your requirements, and more importantly, that they can deliver on time. Also, it is important that they are flexible enough to change as your company expands or contracts.
Your provider should be using the most up-to-date technology in terms of data processing and security systems.
Different providers charge differently, so make sure that you can be billed in a manner that suits your business, not just theirs. Also, ask that all set-up, recurring and hidden costs are clearly defined and discussed at the beginning. Unexpected surprises can strain relationships very easily.
6. Client Focussed
Ensure that they really value your business and they want you as a client. Establish their customer service record, and insist on a high level of communication with an accessible manager. You will need to constantly communicate with your payroll provider.
Finally, and above all, make sure that your payroll partner is easy to do business with. Ask for references if you need.